Star Wars Oregon

Public Information => Technical Support => Topic started by: Zealot23 on May 20, 2023, 09:26:36 PM

Title: Can't edit my profile!
Post by: Zealot23 on May 20, 2023, 09:26:36 PM

Whenever I try to click on my Profile to try and edit info, it says that I am not allowed to manage awards. Wat?!
Is there any way to fix this?

Title: Re: Can't edit my profile!
Post by: Ergamack on May 20, 2023, 10:16:55 PM

I've been getting the same thing

Sent from my SM-G781U using Tapatalk

Title: Re: Can't edit my profile!
Post by: Zealot23 on May 21, 2023, 12:18:27 AM

It really is the most annoying thing in the world!

Title: Re: Can't edit my profile!
Post by: CJ49er on May 21, 2023, 07:13:29 AM

Quote from: Zealot23 on May 20, 2023, 09:26:36 PM

Whenever I try to click on my Profile to try and edit info, it says that I am not allowed to manage awards. Wat?!
Is there any way to fix this?

managing awards is an admin task, so it is not something that you can do.  What are you trying to change?

Title: Re: Can't edit my profile!
Post by: Ergamack on May 21, 2023, 07:27:35 AM

When clicking Profile, it gives that message. We can't get into our profile page at all.

Sent from my SM-G781U using Tapatalk

Title: Re: Can't edit my profile!
Post by: Zealot23 on May 27, 2023, 12:07:44 AM

Still suffering from this bug

Title: Re: Can't edit my profile!
Post by: CJ49er on May 27, 2023, 06:21:25 AM

what exactly are you both trying to do to your profile settings? 

Title: Re: Can't edit my profile!
Post by: Ergamack on May 27, 2023, 06:27:35 AM

When clicking on my name or any other person's name to go to their profile page, this is the error that shows up. It's the same on Tapatalk and in a browser on my phone or computer. (https://uploads.tapatalk-cdn.com/20230527/8d18d2d5fdb77bd2f557eff920c537fa.jpg)

Sent from my SM-G781U using Tapatalk

Title: Re: Can't edit my profile!
Post by: Ergamack on May 27, 2023, 06:35:40 AM

Here is a short screen recording. Hopefully the link works.

https://photos.app.goo.gl/f3CeunSghbvTfmqD6

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Title: Re: Can't edit my profile!
Post by: CJ49er on May 27, 2023, 07:07:50 AM

so you are just trying to view a profile and it gives you the "you arent allowed to manage awards" message?

or are you trying to manage awards?

Title: Re: Can't edit my profile!
Post by: Ergamack on May 27, 2023, 07:09:47 AM

Just trying to view them. I can't get into my profile at all to view it or make changes.

I added a second video in that link showing clicking "My Profile"

Sent from my SM-G781U using Tapatalk

Title: Re: Can't edit my profile!
Post by: CJ49er on May 27, 2023, 07:26:12 AM

Quote from: Ergamack on May 27, 2023, 07:09:47 AM

Just trying to view them. I can't get into my profile at all to view it or make changes.

I added a second video in that link showing clicking "My Profile"

Sent from my SM-G781U using Tapatalk

hmm, will have to send in the pros.... please stand by

Title: Re: Can't edit my profile!
Post by: stevo502 on May 28, 2023, 08:29:20 AM

I think I got this working now, at least with my test account I was able to reproduce the issue and then saw it working after a change I made. Please try again and let me know if you're still having issues.

Title: Re: Can't edit my profile!
Post by: Ergamack on May 28, 2023, 08:33:01 AM

It's working in Tapatalk and in browser.

Thank you Steve for the help, and I hope it wasn't too difficult to figure out.

Sent from my SM-G781U using Tapatalk

Title: Re: Can't edit my profile!
Post by: CJ49er on May 28, 2023, 08:46:55 AM

Quote from: stevo502 on May 28, 2023, 08:29:20 AM

I think I got this working now, at least with my test account I was able to reproduce the issue and then saw it working after a change I made. Please try again and let me know if you're still having issues.

thanks Steve!