Follow up on the DN situation. A restock of belts is due in early 2023 or if I don't want to wait, they'll send me a Solo belt, a belt buckle or an Imperial hat.
I have a couple thoughts on this. Once they learned that they couldn't provide the belt that I ordered why didn't they try to find out when they would be restocked? Send me an email apologizing for the inconvenience tell me the new eta? I would have said, I'm disappointed but I'll wait. Instead, I get a sorry we don't have it, you already paid and we're not going to do anything from the customer service rep. I had to reach out to PR on social media to get them to do the bare minimum.
Already ordered a non DN Imperial belt after learning no stock, not planning on a Solo costume, a black officer hat could be useful for that Tie pilot. Never mind only size in stock is a small. Maybe a spare olive officer hat? Going to wait to see how the large hat I ordered fits me. I could still just wait for the belt but part of me is thinking get a replacement product and be done with this company asap.
It is a little early to give a full review until I get the rest of costume but here's my quick review on DN. They make a fine product. When you have one of them in your hands it feels like it is a quality collectible worthy of its premium price. Unfortunately, all that credit goes to the product designers, the material suppliers and the factory that makes the physical product. DN's sales/customer service department is not equal in that regard. There's a reason why someone will pay $5 for a can of coke at a fancy restaurant when they also buy the same can for 75 cents at the 7-11. It is called service. Considering the bad rep of the company they inherited you'd think they would be on top of providing good customer service. I shouldn't have to give them a push to for them to do the bare minimum.
I'm not saying never buy from this company. The product (that I have so far) is really good and eventually it looks like I'm going to get what I ordered. I would suggest not making any pre-order. As their pre-order policy won't adjust if something goes on sale. You will pay and see better deals come along while you're still waiting for your pre-order to arrive. See a sale on an in-stock item order it. Their customer service is not worth paying full price and wait for.